This privacy notice tells you what to expect us to do with your
personal information.
Contact details
What information we collect, use, and why
Lawful bases and data protection rights
Where we get personal information from
How long we keep information
Who we share information with
How to complain
Contact details
Post:
Property Resource Ltd, 3 Cobden Road, London, SE25 5NY
Telephone:
02086568656
Email:
amanda@thepropertyresource.co.uk
What information we collect, use, and why
We collect or use the following information to provide and improve
products and services for clients:
Names and contact details
Addresses
Gender
Pronoun preferences
Occupation
Date of birth
Marital status
Third party information (such as family members or other
relevant parties)
Payment details (including card or bank information for
transfers and direct debits)
Financial data (including income and expenditure)
Transaction data (including details about payments to and
from you and details of products and services you have
purchased)
Usage data (including information about how you interact with
and use our website, products and services)
Employment details (including salary, sick pay and length of
service)
Credit history and credit reference information
Information relating to compliments or complaints
Video recordings
Audio recordings (eg calls)
Records of meetings and decisions
Account access information
Website user information
We collect or use the following personal information for the
operation of client or customer accounts:
Names and contact details
Addresses
Purchase or service history
Account information, including registration details
Information used for security purposes
We collect or use the following personal information for
information updates or marketing purposes:
Names and contact details
Addresses
Marketing preferences
We collect or use the following personal information for dealing
with queries, complaints or claims:
Names and contact details
Address
Account information
Purchase or service history
Video recordings of public areas
Audio recordings of public areas
Video recordings of private or staff only areas
Audio recordings of private or staff only areas
Call recordings
Photographs
Relevant information from previous investigations
Customer or client accounts and records
Financial transaction information
Information relating to health and safety (including incident
investigation details and reports and accident book records)
Correspondence
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for
collecting and using your personal information. There is a list of
possible lawful bases in the UK GDPR. You can find out more about
lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights
which are in brief set out below. You can find out more about your
data protection rights and the exemptions which may apply on the
ICO’s website:
Your right of access – You have the right to ask us for
copies of your personal information. You can request other
information such as details about where we get personal
information from and who we share personal information with.
There are some exemptions which means you may not receive
all the information you ask for. You can read more about this right here.
Your right to rectification – You have the right to ask us to
correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
Your right to erasure – You have the right to ask us to
delete your personal information. You can read more about this right here.
Your right to restriction of processing – You have the
right to ask us to limit how we can use your personal
information. You can read more about this right here.
Your right to object to processing – You have the right to object to the processing of your personal data. You can read more about this right here.
Your right to data portability – You have the right to ask
that we transfer the personal information you gave us to
another organisation, or to you. You can read more about this right here.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:
Consent – we have permission from you after we gave you all
the relevant information. All of your data protection rights
may apply, except the right to object. To be clear, you do
have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we
can enter into or carry out a contract with you. All of your
data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:
Consent – we have permission from you after we gave you all
the relevant information. All of your data protection rights
may apply, except the right to object. To be clear, you do
have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we
can enter into or carry out a contract with you. All of your
data protection rights may apply except the right to object.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for information updates or marketing purposes are:
Consent – we have permission from you after we gave you all
the relevant information. All of your data protection rights
may apply, except the right to object. To be clear, you do
have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
Consent – we have permission from you after we gave you all
the relevant information. All of your data protection rights
may apply, except the right to object. To be clear, you do
have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we
can enter into or carry out a contract with you. All of your
data protection rights may apply except the right to object.
Legal obligation – we have to collect or use your information
so we can comply with the law. All of your data protection
rights may apply, except the right to erasure, the right to
object and the right to data portability.
Where we get personal information from
Directly from you
Previous employment
Credit reference agencies
How long we keep information
We will only retain your Personal Data for as long as reasonably necessary to
fulfil the purposes we collected it for. We may retain your Personal Data for a
longer period in the event of a complaint or if we reasonably believe there is a
prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for Personal Data, we consider
the amount, nature and sensitivity of the Personal Data, the potential risk of
harm from unauthorised use or disclosure of your Personal Data, the purposes
for which we process your Personal Data and whether we can achieve those
purposes through other means, and the applicable legal, regulatory, tax,
accounting or other requirements which may set a minimum period for which
we have to keep your Personal Data.
Who we share information with
Others we share personal information with:
Organisations we’re legally obliged to share personal
information with
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of
this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
21 January 2025